How to track your MyMuse order

The short answer

Open the Track Your Order page, enter your Order ID (it starts with MMSHOP and sits in your order confirmation email) and tap Check Status. Tracking goes live within 24 hours of packing; give it a day. Stuck? Email support@mymuse.in.

Three ways to find your parcel

Find your Order ID

It is in your order confirmation email and looks like MMSHOP followed by six digits. No email on file? Updates go to your phone. Signed in? Your previous orders tab lists it too.

Use the Track Your Order page

It is linked in the footer of mymuse.in. Enter the Order ID, tap Check Status, and the courier's latest scan opens in a new tab. Tracking updates go live within 24 hours of packaging; orders placed after 1 PM may take an extra day.

Or open the link we send you

The courier pickup triggers an email or WhatsApp with the tracking link; support sends the same link if you write in.

How long delivery takes

From our shipping policy page; pin code and courier load can stretch these.

Stage	Timeline
Dispatch	Same working day for orders before 1 PM (not Sundays or holidays)
Major metro cities	1 to 3 business days after dispatch
Everywhere else in India	5 to 7 business days after dispatch

Prepaid orders ship free; cash on delivery costs a little extra.

What the status messages mean

Order received, not shipped: we have it and it goes out next.
Shipped or in transit: it is with the courier, mostly Delhivery, Bluedart or Shadowfax.
Out for delivery: it is on the van today. Keep your phone reachable; the agent may call or ask for an OTP.
Delivered: handed over. Not with you? Check with the guard, a neighbour or the building's common area, then tell us within 24 hours.

If it is late

Email support@mymuse.in with your Order ID. The team is on Monday to Saturday, 10 AM to 6 PM IST, and replies within 24 to 48 hours. A late parcel gets escalated with the delivery partner. There is no live chat on the site; email is the fastest route.

Discreet packaging and billing

Every order ships in a plain cardboard box with no MyMuse branding or product details on the outside. Your emails and bank statement show the transaction as MyMuse India Private Limited.

Frequently asked questions

Why can't I track my order yet?

Tracking goes live up to 24 hours after packing, and orders placed after 1 PM can take a day longer. Dispatched more than a day ago and still nothing? Email support@mymuse.in with your Order ID.

Can I change my delivery address after ordering?

Yes, as long as the parcel has not left the warehouse. Email support@mymuse.in right away with your Order ID and the new address. After dispatch the address is locked.

Can I cancel my order?

Within 24 hours of ordering, if it has not shipped. Already shipped? Refuse the delivery and let us know; the refund is processed once it reaches our warehouse, minus a courier fee.

Will the delivery person know what is inside?

No. It is a plain cardboard box with no MyMuse branding or product details on the outside. Arrived tampered or damaged? Send photos of the box and product within 24 hours of delivery.