MyMuse Warranty and Returns: Everything You Need to Know

Every MyMuse massager carries a 100-day warranty against defects in materials and workmanship, counted from delivery. To claim, email support@mymuse.in with your order ID, a video of the fault and a photo of the charger you used; an approved claim gets a replacement of the same product, not a refund. Unopened items can be returned within 48 hours of receipt.

Last reviewed 03 Oct 2026 by Rohan Verma, Team MyMuse. Prices checked the same day.

Three pages bind: the 100-day warranty page, the shipping and returns page and the refund policy. This guide puts their rules in one place and says where they differ.

What does the MyMuse 100-day warranty cover, and on which products?

Electronic products, namely massagers, against defects in materials and workmanship, for 100 days from the date of delivery. That is the warranty page's wording, so a lubricant, a massage oil, a card deck or the non-electronic parts of a kit sit outside it, whatever an older article said about "all products". A defect is the thing failing on its own: it will not charge, the motor quits, a button stops responding. The remedy is a replacement of the same product; the warranty page limits liability to that, and the shipping page says refunds are not issued under warranty. A replacement unit does not restart the clock; its warranty runs from the original purchase date.

What is not covered by the MyMuse warranty?

Four things, per the warranty page: damage from misuse, tampering or unreasonable use; service by anyone unauthorised; loss of or damage to removable parts (the cable, for one); and anything after day 100. In practice: a massager taken beyond its water rating, one opened at home, one dropped, or one used with the wrong lubricant, since every MyMuse massager page says water-based lube only. Noise is not a defect either. Before you write in, check the charging guide and the Bluetooth guide; a flat battery or an unpaired app looks a lot like a dead massager. The cleaning guide covers water ratings and lube types.

How do I claim the warranty, step by step, and what do I send?

1. Find your order ID. MMSHOP plus six digits, in your confirmation email; for a marketplace order, the invoice instead.
2. Film the fault. The shipping page asks for a video showing the malfunction and a photo of the charging adaptor you used.
3. Email support@mymuse.in within the 100 days with the order ID, the video and the photo. The warranty page asks for proof of purchase, so keep the order confirmation email.
4. Wait for the check, then the pickup. Once support has reviewed the video, it arranges a pickup and sends a same-product replacement carrying the original warranty date. If no courier serves your pincode, you may be asked to self-ship, and MyMuse reimburses up to 250 rupees.

How long does a replacement take? The policy pages give no number; the published reply time is 24 to 48 hours.

Do I need to register the MyMuse warranty?

Not as a condition of the warranty page, which asks only for proof of purchase. The FAQ page, though, says scanning the QR code on the warranty card in your box activates your free warranty. The shipping page says the same code opens extended-warranty options. So scan it when you unbox. (A Pop reviewer's unboxing list ends with "a warranty card".)

Can I return or exchange a MyMuse order?

Return it, yes, if it is unopened and unused and you write within 48 hours of receipt. That is the refund policy's rule, and its reason is the personal nature of the products. Within the window, email support@mymuse.in with your order number and the email you ordered with. You choose a refund to the original payment method or a gift card as store credit. The refund policy asks you to cover shipping both ways: 50 rupees for the original dispatch and 100 rupees for the return and processing. Exchanges across products are not available; return the unopened item and re-order instead. COD refunds need your bank details. Timing: the refund policy says allow up to 15 days from approval; the shipping page quotes 7 to 10 business days.

How do I cancel a MyMuse order?

Within 24 hours of placing it, provided it has not shipped: email support@mymuse.in with the order ID. Once dispatched, cancellation is off; the shipping page asks you to reject the parcel at delivery, and once it is back at the warehouse a refund is processed with a small courier fee deducted. The refund policy's fallback: if it ships before you can cancel, return it unopened under the 48-hour rule.

How do I report a damaged, tampered or wrong parcel?

Photograph it before anything else. The shipping page asks for photos of the product and the packaging within 24 hours of delivery, and a video taken before opening if the box looks tampered with; the refund policy's window for a damaged or defective arrival is 48 hours, so 24 keeps you inside both. The item is replaced at no charge. If tracking says delivered and nothing has arrived, tell support within 24 hours and read the order tracking guide first; parcels are sometimes with a neighbour or the guard.

I bought on Amazon, Blinkit, Zepto or Swiggy: what now?

Same warranty, different paperwork, no refund. The shipping page says marketplace orders are not eligible for refunds; for a malfunction you get a replacement or a gift card (credit note) for the order value, and a gift card if the product is unavailable. A valid purchase invoice, PDF or PNG, is mandatory for any warranty or replacement request on a marketplace order, and requests without one are not processed. Paid with a gift card? A return gets a replacement or a re-issued gift card, not cash. The discreet buying guide covers packaging and billing.

Who do I contact, and when do they reply?

Email support@mymuse.in. Hours: Mon to Sat, 10 AM to 6 PM IST. Replies come within 24 to 48 hours, and the contact page calls email the quickest way to reach MyMuse. There is no live chat on the site, Instagram DMs are not a support channel, and no phone or WhatsApp number is published. If you are searching for a MyMuse customer care number, email is the answer. Include the order ID in every message. Not every thread ends well: a Groove buyer, Vrinda, wrote of a failure after a year, "written several mails but no resolution yet", which is why this guide states the after-100-days rule plainly.

Behind all of this sit your rights. The Consumer Protection (E-Commerce) Rules, 2020 require an online seller to display its return, refund, exchange, warranty and grievance information. MyMuse's Terms name a grievance officer reachable at support@mymuse.in and commit to acknowledging a grievance within 48 hours and resolving it within 30 days. If a dispute stays unresolved, the Consumer Protection Act, 2019 sets out the consumer commission route.

Frequently asked questions

MyMuse is an Indian sexual-wellness brand selling personal massagers, lubricants and intimacy products on mymuse.in and quick-commerce apps.

Written by Rohan Verma, Team MyMuse